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Keeping your money safe

Keeping your money safe

As your student loan payments come in, keep an eye out for potential scammers

With Student Finance payments coming into your bank accounts soon, we just wanted to remind you to be aware of potential scammers, and phishing emails or texts that could be harmful.  

Take a look at the guidance issued by Student Finance England to help you keep your finances secure.  

The main things to look out for are: 

  • Keep an eye out for any emails, phone calls or SMS messages you think are suspicious, especially around the time you’re expecting a payment.

  • Scam emails are often sent in bulk and are unlikely to contain both your first and last name; they commonly start, ‘Dear Student’ so be on guard if you see one like this.

  • Check the quality of the communication - misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.

  • ‘Failure to respond in 24 hours will result in your account being closed’ - these types of messages are designed to convey a sense of urgency to prompt a quick response.

  • Think before you click. If you receive an email or SMS that contains a link that you’re not sure of then try hovering over to check that it goes where it’s supposed to. If you’re still in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.

  • Potential scammers can use a variety of methods to try get students to pay money or share their personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. If you are suspicious of being contacted, always use official phone numbers, your online account and official communication channels to verify the contact you received is genuine.


If you’ve had a request for some of your personal info and it doesn’t feel quite right, it’s ok to say no.  

If you’re worried about finances more generally and would like some advice, we’ve got some tips for budgeting, or you can speak to one of our Advice team.  




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University of Exeter Students' Guild is a Charity and Company Limited by Guarantee. Registered Charity Number: 1136468 Company Number: 07217324; registered in England and Wales Registered office: Devonshire House, Stocker Road, Exeter, EX4 4PZ