We regret to announce that we have taken the difficult decision to cancel the Freshers’ Ball, due to be held on Sunday 29 September with Professor Green headlining.
We have been promoting and monitoring sales of tickets and, unfortunately, the level of sales would mean that we would not be able to deliver a quality event that would match your expectations for an event of this kind. We are clearly very disappointed by this and there is much for us to learn through this experience; we remain committed to continue bringing you the best possible experience at every opportunity.
Following discussions on Tuesday 24 September, the decision to cancel the event was made, with all ticket holders getting a full refund. We have arranged for a replacement event to take place on Sunday evening at the Lemon Grove featuring the Friday Flava DJ’s, who were originally performing at the Ball. As well as the full refund this event will be free, alongside a complimentary arrival drink, to all those who had already purchased either a ticket or wristband to the Ball.
For those who would also like to attend the event tickets will be £3 and available on the door.
We understand this might not be exactly what ticketholders were expecting, but we hope this will still give you a chance to round off the Freshers’ experience.
We are working closely with our partners, including the University, to bring events to you that capture your imagination and deliver what you want and need. We will not compromise on this, even if it unfortunately means taking difficult decisions like this.
Q. How do I get my refund?
A. Tickets were sold via two outlets, directly from the Guild website or via Exeter Box Office operated by Eventim.
For Eventim tickets, these will be processed within the next 3-5 working days – funds can take up to 10 days to reach bank accounts.
For Guild website, these will be processed within the next 3-5 working days.
If you do not receive your refund by 10/10/2019, please contact email@example.com
Q. I purchased a wristband; how much will I be refunded?
A. You will be refunded the full ticket price of £35.
Q. Will I still get a full refund if I go to the event at the Lemon Grove?
A. Yes – you will still get a full refund, as well as free entry and a free drink at the Lemon Grove on Sunday.