News Article

Advice Service Closure

Advice Service Closure

With the impact of coronavirus, our Advice Service has been extremely busy providing information, advice and casework support to Exeter students. We’ve responded to almost 1,500 requests for advice since March, supporting students with everything from financial hardship, homelessness and harassment, to academic appeals, academic misconduct processes and course changes.
 
We’re passionate about supporting students and we’ve been very happy to help those who’ve contacted us for advice. Because we’ve been so busy, however, we haven’t been able to take the time for team planning, training and updating our knowledge on important areas in which we advise. These things are absolutely crucial if we’re going to continue providing high-quality advice, so we’ve taken the decision to close the advice service for a week from Monday 7 September, to enable the team to focus on getting up-to-speed and preparing for the year ahead. This will mean that we won’t be responding to requests for advice from Monday 7 until Monday 14 September.
 
You can still email us during the week, at advice@exeterguild.com, and we’ll get back to you when we can upon our return. If you need advice urgently, we would encourage you to reach out to another suitable service, for example:
  • If you need urgent mental health support, please see the University’s information here.
     
  • The University’s Student Information Desk (SID) may be able to help with queries relating to your course.
     
  • Citizens Advice and Devon Shelter provide information and advice regarding issues relating to issues in private accommodation.
     
  • The Money Advice Service provides information and advice relating to student finances and funding.
     
 
Please note that this closure does not apply to Widening Participation, which is remaining open. This means that you can still apply for the additional funding available for care leavers, care experienced students and estranged students.   
 
Thanks for your patience, and take care.
 
 
The Guild Advice Team
 

 

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University of Exeter Students' Guild is a Charity and Company Limited by Guarantee. Registered Charity Number: 1136468 Company Number: 07217324; registered in England and Wales Registered office: Devonshire House, Stocker Road, Exeter, EX4 4PZ