Volunteers’ Rights

• To be given a clear description of their role as a volunteer and responsibilities within the organisation.
• To be given the name of someone in the organisation that will look after their interests whilst they volunteer, and who will offer them appropriate induction, training and support and regular supervision.
• To be assured that any information shared with the organisation is kept confidential and is in compliance with the data protection act.
• To be given the same consideration under health and safety as permanent staff.
• To ensure that there are clear problem solving procedures
• To be offered opportunities for training and skills development, appropriate for their role and tasks as a volunteer.
• Not to be exploited – volunteers should not:
  • Be used to replace paid workers
  • Have unfair demands made on their time
  • Be asked to do something which is against their principles or beliefs
• To be given the chance to play a part in decision making within the organisation.
• To be paid out-of-pocket expenses such as travel and lunch whilst doing voluntary work.
• To be able to take a break from or cease to volunteer.

Volunteers’ Responsibilities

• To accept the organisation’s aims and objectives and work within agreed policies and procedures.
• To do what is reasonably requested of them, to the best of their ability.
• To treat information obtained whilst volunteering in an appropriate confidential manner and adhere to the organisation’s confidentiality policies.
• To recognise that they represent the organisation and therefore need to act in an appropriate manner at all times.
• To honour any commitment made, to the best of their abilities, notifying the organisation in good time should they be unable to keep that commitment.
• To be willing to undertake appropriate training as necessary for the voluntary work undertaken.
• To recognise the right of the organisation to expect quality of service from its volunteers.
• To share suggestions for changes in working practices with the Volunteer Organiser.