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Volunteer Charter

Volunteer Charter

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Volunteers’ Rights

  • To be given a clear description of their role as a volunteer and responsibilities within the organisation.
  • To be given the name of someone in the organisation that will look after their interests whilst they volunteer, and who will offer them appropriate induction, training and support and regular supervision.
  • To be assured that any information shared with the organisation is kept confidential and is in compliance with the data protection act.
  • To be given the same consideration under health and safety as permanent staff.
  • To ensure that there are clear problem solving procedures
  • To be offered opportunities for training and skills development, appropriate for their role and tasks as a volunteer.
  • Not to be exploited – volunteers should not:
    • Be used to replace paid workers
    • Have unfair demands made on their time
    • Be asked to do something which is against their principles or beliefs
  • To be given the chance to play a part in decision making within the organisation.
  • To be paid out-of-pocket expenses such as travel and lunch whilst doing voluntary work.
  • To be able to take a break from or cease to volunteer.

Volunteers’ Responsibilities

  • To accept the organisation’s aims and objectives and work within agreed policies and procedures.
  • To do what is reasonably requested of them, to the best of their ability.
  • To treat information obtained whilst volunteering in an appropriate confidential manner and adhere to the organisation’s confidentiality policies.
  • To recognise that they represent the organisation and therefore need to act in an appropriate manner at all times.
  • To honour any commitment made, to the best of their abilities, notifying the organisation in good time should they be unable to keep that commitment.
  • To be willing to undertake appropriate training as necessary for the voluntary work undertaken.
  • To recognise the right of the organisation to expect quality of service from its volunteers.
  • To share suggestions for changes in working practices with the Volunteer Organiser.



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University of Exeter Students' Guild is a Charity and Company Limited by Guarantee. Registered Charity Number: 1136468 Company Number: 07217324; registered in England and Wales Registered office: Devonshire House, Stocker Road, Exeter, EX4 4PZ