Hopefully you have had a good time in your tenancy and you are ready to move on. Moving out should be a simple process and here are a few things to remember to make it even easier.
Take meter readings- Ideally take a time and dated photo that you can keep. This ensures that you are only paying for what you have used and can be useful if there is any dispute later on.
Phone the energy companies and let them know that you have moved out and give them the meter readings and ensure that they have an address to send the final bill to.
Clean, clean and clean- or pay someone to do the cleaning for you. The expectation is that you will leave the property in the same condition that you moved in and it will cost more to
Replace any broken or missing items. Ideally check this off against your inventory/condition report and try and get
Remove your belongings and any rubbish so that your landlord does not charge you to do this.
Check your contractually obligations about maintaining any gardens or outside spaces and ensure that they are clean and tidy as well.
Take photos of the property so you can evidence the great condition that you left it in
To avoid any charge for replacement keys, make sure that you have handed your keys back.
My Landlord has charged me a fee for checking out.
Your landlord is not allowed to do this. You can go back to them and raise their attention that this is not allowed under the tenancy fee act. You would be welcome to show them the
I forgot to get meter readings
Contact the energy providers as soon as you can to let them know when you moved out.
My housemate won’t pay their share of bills, what do I do?
Tenancy Deposit Disputes
The landlord is required to inform you if they intend to take any deductions from the deposit and then give you option to disagree with this.
Once this has been agreed the landlord should return your deposit minus any agreed deductions within 10 days.
Your landlord could make deductions from your deposit for:
Damaged to and/or missing property
Unpaid Utility bills
Outstanding allowable costs from during the tenancy as compensation to the Landlord for paying bills rightfully due to the tenant, as listed in the agreement
If the landlord does make a deduction from your deposit, they must let you know what each deduction is for and how much you are being charged for each item.
‘Wear and tear’ is damage or deterioration that happens with the ordinary use of a property. It is the landlord’s responsibility to bear the cost of normal wear and tear in a property and a claim shouldn’t be made against the tenant’s deposit for a reasonable level of wear and tear.
It is reasonable for a landlord to charge for items that are damaged beyond repair or missing. A landlord could also make a claim for repairing or cleaning an item to make it useable again. The landlord can claim for accidental as well as intentional damage.
Any deductions that the agent wishes to take, must be listed and costed so that you can clearly see what is being proposed and if you wish to dispute anything.
Ideally you should be able to resolve this informally but if not, you will need to indicate to your landlord that you disagree and you will be contacting your case will be passed to an Independent Case A (ICE)
I would suggest that because you are disagreeing that you respond back to them and query the payment, saying that you are not happy with it.
Hopefully this can be resolved informally but if not you will need to go back to the scheme and submit your case for dispute review
* My deposits https://www.mydeposits.co.uk/
The Tenancy deposit scheme https://www.tenancydepositscheme.com/
I don’t know which scheme it was put in
The landlord should inform you what scheme was used but if you are not sure which scheme you can go back to the landlord or agent and ask or you can check yourself by entering your details into the website of the 3 schemes and seeing if you are registered with them.
My deposit wasn’t put in a scheme
It is a legal requirement that your deposit is put in a scheme (and details of the scheme should be in your tenancy agreement). If this has not happened your landlord could be liable to pay up to 3 times the amount that you paid. If the landlord has not I would be indicating that they protect the deposit or you will be going to court.
Links for more info
Can I get support to challenge my landlord?
Yes, if you would like help you can email the Advice service for assistance firstname.lastname@example.org