STREATHAM CAMPUS, LEVEL 1, FORUM
Throughout year except Christmas closure period
- Drop in Advice Surgery Monday to Friday 11:00 to 13:00
- Telephone and email advice service available Monday to Friday 10:00 to 16:00
- Bookable appointments available Monday to Friday 10:00 to 16:00 subject to advisor availability.
ST LUKE'S, G47:
Term Time only
- Drop in Advice Surgery Monday, Wednesday, Friday 13:00 to 15:00
- Bookable appointments Monday, Wednesday and Friday 09:00 to 13:00 subject to advisor availability
Please note there may be some additional closure days due to staff training or unexpected absence. We will communicate any such closures through the Guild’s social media channels as soon as we can.
Enquiries may be made by email to email@example.com. All Emails will be responded to within 5 working days
The Students' Guild Advice Unit provides free, independent and confidential advice and information on a range of issues affecting students, including Housing, Money, Academic related matters, and Harassment and Bullying.
Students based in Cornwall have access to the advice service provided by FXU, the joint Students' Union for students at the University of Exeter and University of Falmouth.
The Advice Unit also supports a number of student-led peer networks and support services, including Exeter Nightline
HOW THE ADVICE UNIT WORKS
The Advice Unit has a team of friendly and approachable advisors who will deal with your enquiries whether in person, by telephone or email. They are fully trained and keep up to date with the latest information and will ensure that you receive accurate and timely advice and information that will empower and enable you to resolve issues quickly wherever possible and relieve the stresses of student life. Some enquiries will be more quickly resolved by email or phone, otherwise the advisors may offer you a booked appointment usually within the week (subject to service demand).
Our advisors are also members of the University's Network of Dignity and Respect Advisors. This team of staff within the Guild and University exists to support anyone who is the victim of bullying or harassment. The advisors will provide support to students whilst you explore options for tackling your concerns.
The Advice Unit contributes towards a number of promotional events during term time to raise awareness of welfare issues and the support available. One of the most important services offered by the Advice Unit is our free contract checking service - especially popular during the Spring Term housing search. You will find more information on our Accommodation Page.
VISITING THE ADVICE UNIT
You can find the Advice Unit on Level +1 of the Forum adjacent to Devonshire House. The Advice Unit offers a drop-in surgery 11:00 to 13:00, and email and telephone advice 10:00 to 16:00 Monday to Friday. Bookable appointments are also available throughout the week.
An advisor is available in our Guild facilities at St Luke’s South Cloisters G47. You can drop in with enquiries during term time 13:00 to 15:00 Monday, Wednesday and Friday and there will also be bookable appointments available throughout the week.
You can phone 01392 723520 or email firstname.lastname@example.org to get in contact. If you have any feedback on the service, complaints or ideas for service development please contact let us know.