The Guild Advice Unit is here to help you, we can help you look for practical resolutions to issues you may be having or signpost you to other services that can give expert assistance. Our information pages offer advice on dealing with a range of issues, so that you can always access support and information no matter what time of the day or night. The Office is open 11-1 Monday to Friday, but you can email us at any time and an Advisor will respond to your enquiry as soon as they can during Office Hours.
Whatever your worry there is always someone to talk to. The Guild and the University work together to ensure there is a comprehensive framework of support services that you can access at any time to find help when you need it. The Guild provides the Advice Unit with trained Harassment Advisors (to deal with bullying and harassment issues), Exeter Nightline and peer support groups.
Remember, if you don’t know where to start, just ask us. If we can’t help, we know who can. We are here to help ease the pressure and can liaise with the Colleges and Student Finance to help you so you do not have to talk to multiple people about the same issue.
We work closely with University and College staff, the Residence Life Team and Community Wardens to ensure that no student should struggle in silence. The Advice Unit is independent and confidential and will not share any of your information with anyone else without your permission - unless we have exceptional concerns for your safety or that of others.
The University understands that you may have worries or health issues that affect your ability to study, attend classes etc. but in order to help you the University needs to know about it. The Advice Unit can help you navigate terminology such as fitness to study, mitigation and academic progress, and demystify formal and complex processes to help you reach the best outcome.