Welcome Team Roles 2019

Welcome Team Roles 2019 

This year for Welcome Team we have four roles you can apply for! All Welcome Team volunteers will need to be available for Arrivals Weekend (13th September 2019 - 15th September 2019), and Freshers' Week (16th September 2019 - 21st September 2019). In addition to 12th September for training. 

More information on each of the roles can be found below:

Team Member

This is a volunteer position at the centre of Welcome Team, responsible for settling new students into Exeter and helping them move in. Additionally, they can be found during the day and at night helping students across the city and campus, during Freshers' Week.

Team Member responsibilities include:

  • Attending shifts they have been allocated to on the rota, letting team members know if they cannot make it
  • Completing tasks and duties set by the team leader and/or staff, including:
    • Moving students in
    • Running information points
    • Campus tours
    • Answering questions and giving directions
    • Keeping students safe whilst they're out in the city


Team Leader

The Team Leader role is another voluntary position, providing front line support to the Welcome Team members. They will be responsible for a team of 10-15 volunteers throughout the week, communicating directly to Casual Staff, and making important decisions regarding their team's actions. 

Team Leader responsibilities include:

  • Looking out for the wellbeing of their team whilst on shift
  • Organising their team members to cover all the duties each shift requires
  • Making sure all team members are accounted for and safe at the end of each shift
  • Keeping notes/records of any decisions made, and to pass these records onto casual staff
  • Taking feedback and concerns from team members, and make notes from those to discuss with other leaders at a daily Team Leaders Meeting and feeding back to their teams on any relevant outcomes
  • Briefing team members on any additional duties allocated by staff support at short notice
  • Demonstrating commitment to the role and not to leave their team without a direct point of contact


Casual Staff

The Casual Staff role is a paid role, acting as support for Team Leaders and Permanent Staff, providing logistical support and cover, making decisions, managing rotas and directing teams. 

Casual Staff responsibilities include:

  • Providing support to team leaders, and their teams of volunteers
  • Coordinating the logistics of shifts for volunteers and managing volunteer rotas
  • Keeping notes or records of any decisions made, and to pass those records onto permanent staff
  • Taking feedback and complaints/concerns from the team leaders and reporting back any changes/outcomes as a result of this
  • Providing support and holding decision making authority outside of normal working hours (for permanent staff)
  • Maintaining contact with Guild, University and external staff/stakeholders


International Welcome Team

This is a volunteer position supporting non UK students to settle into their new university life through the International Welcome Programme. We know that the transition into university life can be exciting but also daunting and that it can be made more complicated if you are not from the UK or not used to UK culture. You will be supporting the International Welcome Programme which happens on arrivals weekend and mainly during the days of Freshers’ Week. 

We’re looking for people who have a special interest in helping non UK students – maybe you have studied abroad or you are an international student yourself and understand what it feels like to try to settle into another country. It might be that you are interested in global travel or want to broaden your horizons. Whatever your reason for volunteering we are interested in receiving your application!

We will be holding information sessions for volunteers in May.

  • Wednesday 8 May, 3-4pm XFI Seminar Room A
  • Friday 10 May, 3-4pm Queens D
  • Wednesday 15 May, 3-4pm Queens MR1

International Welcome Team responsibilities include:

  • Heathrow Meet and Greet service on 13th or 14th September
  • Attending shifts you have been allocated to on the rota, letting team members know if you cannot make it
  • Campus and tours
  • Answering questions and giving directions
  • Ushering at talks
  • Attending some socials and facilitating group activities


University of Exeter Students' Guild is a Charity and Company Limited by Guarantee. Registered Charity Number: 1136468 Company Number: 07217324; registered in England and Wales Registered office: Devonshire House, Stocker Road, Exeter, EX4 4PZ